Terms & Conditions

Gifted Studio is a Helsinki-based design studio creating handcrafted corporate gifts, custom packaging and related services.

Information on this website is provided for general information only and does not constitute a binding offer.

Corporate gifting projects are quoted individually. A proposal may include suggested products, packaging, customisation, quantities, prices, production timelines, delivery arrangements and other project-specific details.

Unless otherwise stated in writing, proposals are valid for 14 calendar days from the date of issue.

For projects scheduled more than 60 days after the proposal date, product availability, material costs, delivery arrangements and production timelines are subject to reconfirmation before production begins. Any material changes will be communicated to the client in writing.

An order becomes binding only when:

• Gifted Studio has confirmed the order in writing;
• the parties have agreed on the project scope, quantity, price, customisation, delivery details and applicable payment terms; and
• full payment has been received, unless otherwise agreed in writing.

We may decline an order where products, materials, production capacity or delivery arrangements are unavailable, or where we cannot reasonably fulfil the requested project.

Prices, VAT, delivery charges and payment terms are stated in the applicable proposal, invoice or order confirmation.

Unless otherwise stated, all prices are quoted in euros and include applicable VAT. Delivery charges, customs charges and other applicable costs will be stated separately where relevant.

Full payment is required before production, customisation, printing, assembly or delivery begins, unless otherwise agreed in writing.

We may pause or decline work, production or delivery until full payment has been received.

Customisation may include brand colours, logos, printed materials, cards, booklets, inserts, product selection, packaging details and other project-specific elements.

The client is responsible for reviewing and approving all project details, including artwork, spelling, logo files, colours, quantities, addresses and delivery information, before production begins.

Gifted Studio is not responsible for errors, omissions or inaccuracies that were included in client-provided materials or approved by the client.

Any changes requested after approval may affect the price, production timeline and delivery date. We will confirm any material changes in writing where possible.

Gifted Studio works with handcrafted packaging and carefully selected products from third-party suppliers. Product appearance, colours, materials and packaging may vary slightly due to the handcrafted nature of our work, natural materials, printing processes and screen-display differences.

Products and materials are subject to availability. If an agreed product or material becomes unavailable, we may suggest a suitable alternative of comparable character and value. We will seek your approval where the change materially affects the agreed project.

Some Gifted Studio collections may include food or beverage products.

Product ingredients, allergen information and best-before dates are provided on the relevant product packaging or are available on request. The client is responsible for ensuring that the selected products are suitable for intended recipients, including where dietary restrictions, allergies or other requirements may apply.

Food and beverage products should be stored and consumed in accordance with the instructions provided by the manufacturer.

Production and delivery timelines are estimates unless expressly agreed otherwise in writing. Timelines begin only after all required information, artwork approvals and payments have been received.

We will make reasonable efforts to meet agreed timelines. However, we are not responsible for delays caused by events outside our reasonable control, including supplier delays, shipping disruptions, customs procedures, strikes, severe weather, technical failures or incorrect delivery information provided by the client.

Delivery terms, delivery address, courier arrangements and any applicable delivery charges will be confirmed in the proposal, order confirmation or invoice.

The client is responsible for providing accurate delivery information and ensuring that a recipient is available to receive the delivery where required.

Because corporate gifting projects may include customised, branded, made-to-order or perishable products, cancellation, change and return rights may be limited.

Before production has begun, we will consider cancellation or changes where reasonably possible. Any costs already incurred, including design work, materials, supplier commitments, personalised or printed items, production work and administrative costs, may be charged to the client.

Once production, printing, customisation or assembly has begun, cancelled orders may be non-refundable in whole or in part.

If the client believes that an order is damaged, incomplete or does not materially correspond to the agreed order, the client should notify us in writing within 5 business days of delivery and include relevant photographs and order details.

This notification period helps us investigate delivery and production issues promptly. Nothing in these Terms limits mandatory rights that cannot be excluded under applicable law.

All content on the Gifted Studio website, including text, images, designs, logos, layouts and other materials, is owned by or licensed to Gifted Studio unless otherwise stated. You may not copy, reproduce, modify, distribute or use these materials without our prior written permission.

The client retains ownership of its own trademarks, logos and brand materials. By providing such materials to Gifted Studio, the client grants us a limited, non-exclusive right to use them solely for the purpose of designing, producing and delivering the agreed order.

Unless otherwise agreed in writing, Gifted Studio retains ownership of its concepts, packaging designs, layouts, production methods, templates and other intellectual property created or used in connection with a project.

To the maximum extent permitted by law, Gifted Studio is not liable for indirect, incidental, special or consequential losses, including loss of profit, loss of business opportunity, reputational loss or loss arising from delay.

Our total liability in connection with an order or project shall not exceed the amount paid by the client for the relevant order or project, except where liability cannot be limited under applicable law.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any other liability that cannot be excluded or limited under applicable law.

We aim to keep the website accurate and available, but we do not guarantee that it will always be complete, error-free, uninterrupted or available.

Our website may contain links to third-party websites or services. We are not responsible for their content, availability or privacy practices.

Our processing of personal data is described in our Privacy Policy.

These Terms & Conditions are governed by the laws of Finland, excluding its conflict-of-law rules.

Any dispute should first be addressed by contacting us at giftedstudio.hki@outlook.com so that we can try to resolve it amicably.

If a dispute cannot be resolved amicably, it shall be submitted to the competent courts of Finland, unless mandatory applicable law provides otherwise.

We may update these Terms & Conditions from time to time. The latest version will always be published on this page together with the “Last updated” date.

If you have questions about these Terms & Conditions, please contact: